Escalation Policy Builder
Design tiered escalation chains with timeouts and build an incident RACI chart.
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## Escalation policy - **0 min** - Primary on-call: Engineer paged via PagerDuty - **5 min** - Secondary on-call: Backup engineer + team lead - **15 min** - Engineering manager: EM + incident commander ## RACI | Role | RACI | Meaning | | --- | --- | --- | | Incident commander | A | Accountable | | On-call engineer | R | Responsible | | Subject matter expert | C | Consulted | | Support and comms | I | Informed |
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