Escalation Policy Builder

Design tiered escalation chains with timeouts and build an incident RACI chart.

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Escalation tiers
Escalation timeline
0 minPrimary on-call - Engineer paged via PagerDuty
5 minSecondary on-call - Backup engineer + team lead
15 minEngineering manager - EM + incident commander
RACI roles
Markdown
## Escalation policy

- **0 min** - Primary on-call: Engineer paged via PagerDuty
- **5 min** - Secondary on-call: Backup engineer + team lead
- **15 min** - Engineering manager: EM + incident commander

## RACI

| Role | RACI | Meaning |
| --- | --- | --- |
| Incident commander | A | Accountable |
| On-call engineer | R | Responsible |
| Subject matter expert | C | Consulted |
| Support and comms | I | Informed |

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