incident.io is one of the better incident management platforms out there. Slack-native, good UX, real customers (Netflix, Etsy, Skyscanner). Their AI SRE product can draft pull requests and suggest investigation steps. If you’re evaluating tools for incident response, they deserve a look.
We built something different. Where incident.io coordinates the people responding to an incident, our tools investigate the infrastructure to find what caused it.
What incident.io does
incident.io is an all-in-one platform for on-call, incident response, and status pages. The workflow: an alert fires, incident.io creates a Slack channel, assigns roles (incident commander, comms lead), runs automated workflows, and keeps stakeholders updated. After resolution, it generates a postmortem.
Their AI SRE product adds investigation capabilities. It can triage alerts, suggest next steps, search dashboards and logs from Slack, and draft fixes by identifying failing PRs. They claim it automates up to 80% of incident response.
The on-call product handles scheduling, paging, and alert routing. Status pages keep customers informed during outages. The whole thing runs in Slack or Microsoft Teams.
Public pricing at publication time was per-user: $15-25/user/month for the platform, plus $10-20/user/month if you add on-call. A 25-person team on the Pro plan with on-call runs about $13,500/year.
What we built
We don’t do incident coordination. No Slack channels, no role assignment, no status pages, no postmortems. That’s not the problem we’re solving.
We sell two separate products for the investigation side of incidents. SuperTerminal is a desktop app for on-demand diagnosis. You open it, describe the incident, and it SSHes into servers and reads logs with AI. The BitSentry Dashboard is a separate web product with a 24/7 background worker that does this automatically before anyone gets paged.
The architecture is different too. SuperTerminal runs on your machine. Your SSH credentials stay on your laptop, and AI analysis goes to the provider you configure. incident.io is cloud SaaS where your incident data lives on their infrastructure.
Where they differ
| incident.io | BitSentry | |
|---|---|---|
| Core function | Incident coordination and on-call | Root cause investigation and ops automation |
| On-call scheduling | Yes | No |
| Slack-native workflow | Yes (core to the product) | No |
| Status pages | Yes | No |
| Postmortems | Yes (AI-generated) | No |
| SSH investigation | No | Yes (core to the product) |
| Background monitoring | No | Yes (Dashboard worker) |
| Runbook execution | No (manages the process, not the servers) | Yes (runs commands, interprets output) |
| AI model | incident.io’s model | Bring your own provider |
| Data location | incident.io cloud | SuperTerminal desktop SSH; Dashboard deployment |
| Pricing example | $15-25/user/month + on-call add-on | BitSentry Team/Dashboard: $7,200/year first year |
When incident.io makes more sense
incident.io is the better fit if your incident problem is coordination, not diagnosis. Specifically:
Your team is big enough that incidents require role assignment, stakeholder updates, and structured communication. If 5+ people are in an incident channel and nobody knows who’s doing what, that’s the problem incident.io solves.
You need on-call scheduling and alert routing. incident.io does this well and bundles it with the response platform. If you’re replacing PagerDuty and want everything in one place, incident.io is a strong option.
You need status pages. We don’t have them. incident.io does.
You already use Slack for everything and want incident management to happen there. incident.io’s Slack integration is deep. SuperTerminal is a separate desktop app.
When our tools make more sense
We built this for teams where the incident problem is investigation, not coordination.
You’re a small team where the person who gets paged is the same person who diagnoses and fixes the issue. You don’t need role assignment or stakeholder comms. You need to find root cause faster.
You need local SSH execution and provider choice. incident.io is cloud SaaS. SuperTerminal keeps BitSentry out of the desktop runbook path.
You want the AI to look at your servers. incident.io’s AI SRE searches dashboards and suggests steps. SuperTerminal SSHes into the server and reads the log output directly.
You want a flat price instead of per-seat. incident.io’s pricing scales with headcount. BitSentry Team/Dashboard is $7,200/year for the first year, covering up to 25 responders.
Using them together
They’re complementary. incident.io handles the coordination layer: who’s responding, what’s the status, keep the customer informed. Our tools handle the investigation layer: what broke, where in the logs does it show, what should we fix.
If you have both, the workflow is: incident.io creates the incident channel and pages the right person. That person opens SuperTerminal, describes the problem, and gets a root cause in minutes instead of 40. They post the finding back in the incident.io channel, so the postmortem has evidence instead of guesswork.
Try SuperTerminal
Free while in beta. Uses your SSH config and your own AI keys. Set it up in 5 minutes.